Frequently Asked Questions

Does CookieTractor support Google Consent Mode v2?

Yes, it is automatically activated. If you do not wish to use it, you can instead trigger Google scripts with any of the consent categories. 

Does CookieTractor support Microsoft Consent Mode?

Yes, we have built-in support for Microsoft Universal Event Tracking (UET) Consent Mode, read more in our setup instructions.

Why does the cookie question block the entire website?

There are several reasons why a blocking cookie banner is better than displaying a banner the user does not need to decide on in order to interact with the website.

Previously, it was common to have a list at the top or bottom of the page, which only informed that the page sets cookies, but without a choice to control which cookies are set. This is not enough to comply with the legislation; you must not save data on the device before you have collected consent.

But even though there are legally correct non-blocking cookie banners, they are clumsy and disturbing to the users who choose not to make a choice. It is also in the website owner's interest to get consent before interacting with the website – statistics and marketing functions cannot otherwise be activated. It is easier to consider the loss of visitors who only accept the necessary cookies if you know how large that proportion is of all visitors, which is otherwise unknown.

Instead of «Only Necessary», can we have «Settings» with more choices?

Under the law, it must be as easy to limit your choices as it is to accept all. If the visitor needs to click Settings and then choose to restrict the consent, it is more challenging than accepting all. So, therefore we do not have this option.

Does CookieTractor support Cross Domain Consent?

Cross-Domain Consent or Bulk Consent means the same consent is valid on multiple domains. CookieTractor supports this for subdomains to the main domain.

Supporting Cross-Domain Consent between different main domains requires a third-party cookie to be placed and read from all connected domains. Some competitive services have functionality for this, but it only works in practice for very few visitors. That is because Chrome and Safari no longer accept third-party cookies for integrity reasons. We see no point in trying to bypass the limitations of the browsers; it contradicts the whole point of playing by the book. 

Can we see statistics on what consents have been collected?

Yes. The settings tool contains statistics on the number of consents collected for each choice in absolute numbers and percentages, filtered by date range.

What percentage of visitors accept all cookies with CookieTractor?

We see that it varies between different websites. The difference is probably due to several factors, including:

• How much credibility the sender has, that is, how much visitors trust the site.
• Which target groups visit the website, and how inclined they are to accept cookies.
• Where the visitors come from. Swedish visitors more often accept cookies than visitors from other countries. 

The proportion of visitors who accept all cookies is usually between 70-90% on CookieTractors' Swedish implementations. For other markets, it's usually 60-80%.

Is it possible to change the text?

Yes, all texts in the cookie modal are adjustable. The longer texts and the headings/labels/buttons can be customized for any language. You can also add a link to your privacy policy or similar in the main text. 

Can you add your own font and colors?

Absolutely! We have developed CookieTractor to make it easy to adjust the appearance of the cookie banner. In the settings tool, you can enter the name of the font used on your website and the color of the buttons. If you want more appearance customizations, you can write your own CSS directly in the settings tool.

Is it possible to embed a list with all cookies?

Yes, all cookies shown in the cookie banner can also be embedded on any page with a simple script.

View a cookie list

Does CookieTractor comply with WCAG 2.2?

Yes, accessibility is essential to us. CookieTractor complies with WCAG 2.2 AAA.

Do you have to pay extra for subdomains?

Unlimited subdomains are included for free. Subdomains can also be scanned for cookies; both the main domain's and subdomain's cookies are then listed in the cookie modal. The visitor only needs to consent for one of the domains. It is then valid for both the main domain and the subdomains. 

How often is the website scanned for cookies?

When a new website is added to CookieTractor you can choose to scan it for cookies directly. The website is thereafter scanned every 30 days, whereupon an email with the scan results is sent to you. New/deleted cookies are updated automatically.

Can CookieTractor search pages behind a login?

No, cookies can only be scanned on public pages. If you have specific cookies set in a logged-in mode, you must manually add them in the settings tool.

Can CookieTractor be used in an internal test environment?

You can implement CookieTractor in a test environment if it's connected to the internet. You need to add the domain name to the internal test environment in the settings tool.

What data about consent do you store?

It is required by law to prove that consent has been given. CookieTractor saves an identifier for each consent collected on a website. We do not store or log IP numbers, meaning we can not trace consents to external personal data. 

You can verify the consent given for a specific identifier on user request. Visitors who have given consent can find their identifier at the bottom of the consent modal.

Read more about what we store

Where do you store data?

We store the data about consent on Telia Cygate servers located in Sweden.

Can data pass outside the EU?

CookieTractor uses a Cloudflare CDN with servers worldwide to ensure fast loading times. This means data is always delivered from a server close to the visitor. However, for visitors from the EU, this means that in rare cases, data can be delivered from a server outside the EU. Domain name lookups of CookieTractor's CDN are done with Cloudflare in the US.

For organizations with requirements that data must never pass outside the EU, we have a CDN solution from Bunny.net that meets this requirement. With this solution, the client data is always delivered from a server within the EU. The additional cost of this service is 20% per year.

Is two-factor authentication, 2FA, supported?

Yes, we support 2FA through authentication apps such as Google Authenticator. This means that a code from the app will be required for login after the username and password are approved. 

If you want that enable 2FA for your account, please email us at info@cookietractor.com.